A quiet retail moment sparked unexpected questions.

On a weekday afternoon, a shopper at an Old Navy store stepped into a fitting room with several items in hand. Moments later, something inside the room responded to her presence. It was not an employee and not a sound from outside the door. A screen inside the fitting room activated on its own, displaying information she had not entered. The moment spread online quickly, raising questions about what exactly had happened, how common it was, and why it caught so many people off guard.



